Annual Report (2025)

At 31st March Yorkhill Housing Association had 467 homes, this was unchanged from the previous year. 

It is very important that we recover as much of the rent due as possible. This income allows us to carry out the works required to ensure our tenant's homes are kept safe, secure, and as energy efficient as possible.

• Total Rent Due: £2,230,012
• Rent Increase: 3.5% 
• Rent Collected: 100.4% (Scottish Average 100.2%)
• Rent not collected due to properties being empty: 0.2% (Scottish Average 1.3%)

If any tenant is struggling with money please contact us as soon as possible. 

During 2024/25 we allocated a total of 40 properties, and 2 tenants completed a mutual exchange.

The properties were offered to the following lists:

• Internal Transfers: 11
• External Waiting List: 8
• Section 5 Homeless: 21

It took an average of 5.7 days to relet our properties compared with the Scottish Average of 60.6 days.

Customer Satisfaction is very important to us. We will be carrying out an external survey in 2025/26 (completed by Research Resource) and we ask as many tenants and customers as possible to please give their time to answer the questions. These answers help us when setting our future strategy.

• Overall Satisfaction: 91.7% (Scottish Average 86.9%)
• Keeping Tenants Informed: 87.5% (Scottish Average 90.0%)
• Opportunities to Participate: 87.5% (Scottish Average 86.3%)
• Repairs & Maintenance Satisfaction: 97.0% (Scottish Average 86.8%)

• 77.3% of our homes meet the Scottish Housing Quality Standard (SHQS) compared to the Scottish Average of 87.2%. The remaining 22.7% of properties are exempt due to the age and layout of our stock. For example galley style kitchens cannot ever meet the SHQS are are exempt. 
• Emergency Repairs were carried out within 1.6 hours on average, compared to the Scottish Average of 3.9 hours
• Non-Emergency Repairs were carried out within 2.2 days on average, compared with the Scottish Average of 9.1 days
• 98.1% of reactive repairs were "right first time" compared with the Scottish Average of 88.0%

100% of Gas Safety Checks were carried out within the 12 month anniversary of the previous service. 

It is vitally important that our tenants gas appliances are checked annually. We would encourage all tenants to allow us access as quickly as possible when asked to allow us to carry out these checks. 

We received 10 requests for adaptations in the year 2024/25, and all 10 were completed. These came at a total cost of £48,238 and was funded entirely by grant funding. 

The average time taken to complete the adaptations was 52.8 days. 

In 2024/25 we completed 61 new Energy Performance Certificates (EPCs) and at 31st March 2025 our EPC bands were:

Our average EPC rating is 75, while the Scottish Average is 61.

99.57% of our stock meets the Energy Efficient Standard for Social Housing (EESSH).

Last year we spent £876,853 on investment work including 29 kitchens, 33 bathrooms, 25 boilers, 15 radiator system replacements, and new windows in 60 B and C Listed flats.

We also spent £139,776 on major repairs such as stonework, roofing, and structural investment.

Finally, we also spent £154,983.95 on cyclical work such as gas servicing, electrical inspection testing, legionnaires testing, lift maintenance.

Our Complaints Handling Procedure is based on the model Scottish Public Services Ombudsman procedure. This means that complaints are answered using a two-stage process. Simpler complaints can be dealt with under Stage 1 which would see a reply within 5 working days. More complex complaints may be answered under Stage 2 which would see a response within 20 working days. 

If complainants are still unhappy they can ask the Scottish Public Services Ombudsman to investigate. 

During 2024/25:

• Stage 1 complaints: 56 were received. 55 of these were completed by 31st March 2025 at an average of 3.33 days to respond.
• Stage 2 complaints: 6 were received and all 6 were completed by 31st March 2025 at an average of 12.33 days to respond.